Frequently Asked Questions


What is Soapary?

 Soapary is a luxury brand specialising in handcrafted products designed to elevate your self-care and living spaces. We offer a wide range of items, including scented candles, diffusers, bath and body products, facial cleansing and shampoo bars, as well as premium pillow mists, linen sprays, and an exclusive aromatherapy range.

Where are Soapary products made?

All Soapary products are made exclusively in the UK. We work closely with a select group of designated suppliers to craft our products with the highest quality standards. Our partnerships ensure that every product is carefully made to reflect the luxury and care that defines our brand.

What ingredients are used in Soapary products?

We are committed to using only the finest ingredients. Our aromatherapy range features 100% natural ingredients and pure essential oils. Some of our other products, like candles and diffusers, include a blend of essential oils and very high-quality fragrance oils to achieve a unique and luxurious scent profile. All our products are free from harmful chemicals, parabens, and synthetic additives.

Are Soapary products vegan and cruelty-free?

Soapary is committed to ethical practices, creating cruelty-free products made with natural ingredients. While the majority of our products are vegan-friendly, we may occasionally use ingredients such as beeswax in select items. When this occurs, it will be clearly noted on the product. Rest assured, none of our products are ever tested on animals.

How should I store my Soapary products?

- Candles: Store in a cool, dry place, away from direct sunlight to preserve the fragrance.

   - Diffusers: Keep in a stable, upright position to avoid spillage.

   - Soaps and Bars: Store in a dry area, using a soap dish for drainage to extend their life.

   - Bath & Body Products: Keep sealed and in a cool, dry place when not in use.

   - Pillow Mists & Linen Sprays: Store in a cool, dry place and avoid direct sunlight to maintain the integrity of the essential oils.

   - Aromatherapy Products: Store in a cool, dark place to preserve the potency of the essential oils.

Are your products safe for sensitive skin?

Our bath and body products, including facial cleansing and shampoo bars, as well as our aromatherapy range, are formulated with gentle, natural ingredients suitable for most skin types, including sensitive skin. We recommend a patch test before full use.

Can I use Soapary’s cleansing and shampoo bars on my face and hair?

Yes, our facial cleansing bars are designed specifically for facial care, while our shampoo bars are formulated to cleanse and nourish your hair. Both are made with natural, gentle ingredients.

Where can I purchase Soapary products?

Our products are available online through our website, at various farmers' markets, and local events in the Nottinghamshire region. Additionally, you can find our products in a beautiful shop located in the stunning grounds of Belvoir Castle, in the Vale of Belvoir.

What is your return policy?

Due to the personal nature of our products, we generally do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 7 days of receipt, and we will gladly assist you with a replacement or refund.

How can I contact Soapary with additional questions?

You can reach us via our website’s contact form or email us directly at hellosoapary@gmail.com. We aim to respond to all inquiries within 24-48 hours.