Privacy policy.

Effective Date: 18.08.2024

At Soapary, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, shop with us in-store, or interact with us at markets and events.

1. Information We Collect

We collect the following personal information:

- Payment Information: Details necessary to process your payments.

- Shipping Address: Full name, address, and any additional details required for order delivery.

- Order History: A record of your past purchases from Soapary, including those made online, in-store, or at events.

- Email Address: Collected through our payment system (iZettle) and during events for communication and marketing purposes.

2. How We Collect Your Information

Your personal information is collected when you:

- Make a purchase on our website, in-store, or at markets and events.

- Sign up for our promotional emails or newsletters, either online or in-person.

- Provide information during the checkout process or when participating in our events.

3. How We Use Your Information

We use your personal information to:

- Process and fulfill orders, including payment processing and shipping.

- Maintain a record of your purchase history for your convenience.

- Communicate with you about your orders and provide updates.

- Send marketing and promotional emails, if you’ve opted in.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties who assist us in operating our business, including:

- Payment Processors: To securely process your transactions via iZettle or SumUp.

- Data Storage Providers: Your information may be stored on our website platform (Squarespace) or Google Drive, both of which are GDPR-compliant.

- Shipping Providers: To deliver your purchases to you.

These third parties are required to keep your information confidential and are only allowed to use it as necessary to support Soapary’s operations.

5. Security of Your Information

We take your privacy seriously and implement various measures to protect your information, including:

- Utilising secure payment processing systems like iZettle and SumUp.

- Storing data on GDPR-compliant platforms such as Squarespace and Google Drive.

- Avoiding the storage of sensitive personal data on personal devices.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyse traffic, and personalise content. When you first visit our website, you have the option to opt out of non-essential cookies. You can also manage your cookie preferences through your browser settings.

7. Your Rights

As a UK-based business, we comply with the General Data Protection Regulation (GDPR). You have the right to:

- Access and review the personal information we hold about you.

- Request corrections or updates to your information.

- Opt-out of receiving marketing communications by following the unsubscribe link in any promotional emails we send.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us at:

- Email: hello@cocoandrolf.co.uk

- Address: Coco and Rolf Ltd, Trading as Soapary, Belvoir Retail Village, The Engine Yard, Belvoir Castle, Grantham, NG32 1PA

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.